About Me
Kelly Devlin
Supporting Teams - Strengthening Services - Improving Lives
PHONE NUMBER:
07714686285
Experience
2023 - 2025
Director of Operations – Community and Voluntary Sector
Led Supported Living, Residential, Day Care & Respite Services with full operational, commercial and regulatory accountability.
2019 - 2023
Head of Service – Community and Voluntary Sector
Responsible for multi-site services, improvement programmes and key partnerships.
2017 - 2019
Assistant Director (NI & ROI) – Community and Voluntary Sector
Delivered cross-jurisdictional compliance, restructuring and strategic sustainability projects.
Professional Credentials
•Level 7 Diploma in Strategic Management & Leadership
•Level 5 Diploma Leadership & Management (Domiciliary & Residential Care)
•BSc (Hons) Sociology
•Trauma-Informed Practice Lead
Key Achievements
•Delivered organisation-wide transformation programmes
•Achieved substantial cost efficiencies through staffing model redesign
•Implemented digital care planning solutions
•Longstanding advocate for disabled people and service user voice
Sectors Served
•Health & Social Care Providers
•Adult & Children Services
•Housing Associations Partnerships
•Charities & Third Sector
•Local Government & Commissioning Bodies
•Education / Special Educational Needs
•Organisations requiring NI/ROI regulatory expertise
•Learning Disability, Mental Health, Physical Disability, Dementia, Positive Behaviour Support & Autism Services
I have successfully led multi-million-pound service portfolios and served as an RQIA Responsible Person, giving me deep understanding of governance, accountability, and high-stakes decision-making. My background spans a wide range of settings including Supported Living, Residential Care, Floating Support, Day Services, and Respite provision. I have also worked extensively across diverse service areas such as learning disability, mental health, autism, dementia, elderly and frail services and support for children and young people.
This breadth of experience allows me to quickly assess what is needed, tailor solutions effectively, and help organisations deliver safe, high-quality, person-centred services. You will gain a partner who understands your challenges, anticipates what regulators look for, and collaborates with you to create sustainable improvement with clarity, integrity, and a focus on outcomes.